Cancellations and Refunds

📍 When You May Request a Refund

You may request a refund if:

• Swift has not started working on your service, and

• Your documents have not yet been received

As agreed to in the Terms and Conditions at checkout:

• A $100 cancellation fee applies

🧾 If Your Service Is Already in Progress

If Swift has already begun working on your service:

• You may not be eligible for a refund

• You may only be eligible for a refund of government or consular fees, depending on the stage of processing

Refund eligibility depends on whether payments have already been submitted to the government or consulate.

✅ If Your Service Is Completed

If your passport or visa service has been completed:

• You are not eligible for a refund

📧 How to Request a Refund

To request a cancellation or refund:

• Email support@swiftpassport.com

• Include your full name and order details

Requests are reviewed based on the status of your service.

🚫 When Refunds Are Not Provided

Swift does not provide refunds for:

• FedEx or carrier delays

• Consular or government processing delays

• Government denial of a passport

• Consulate denial of a visa

• Customer cancellation after the passport or visa is already in process at the Passport Agency or consulate

Government or consular fees may only be refundable if payment was not required by the government or consulate at the time of processing.

⚠️ Important Notes

• Government and consulate decisions are outside of Swift’s control

• Processing timelines are not guaranteed

• Cancellation eligibility depends on service stage