How to Contact Swift
Contact Swift by phone, email, or in person. Here are our hours, response times, and the best way to reach us.
📞 Contact Options
Phone
- Call us at (312) 929-2105.
- Available Monday–Friday, 9am–4pm Central Time.
- For fastest service, have your questions ready.
- General inquiries: support@swiftpassport.com.
- Our team responds to emails during business hours (Monday–Friday, 9am–4pm CT). During peak travel seasons (typically spring break, summer, and the weeks before major holidays), response times may be slightly longer than usual.
- Include your order number in the subject line for faster routing
In person
- Address: 1 E Erie St, Suite 525, Chicago, IL 60611
- Walk-in hours: Monday–Friday, 9am–4pm Central Time
- Appointments recommended for passport signing and document review
- Please bring a valid government-issued photo ID for all in-person visits
⏱️ Response Times
|
Contact Method |
Typical Response Time |
|
Phone |
Phone calls are filtered through voicemail, please leave detailed message, name and question for fastest response. |
|
|
Swift Passport Services responds to emails quickly during business hours (Monday–Friday, 9am–4pm CT). |
|
In-person |
Same day |
How can I get faster service?
- Have your order number ready — this helps us pull up your file immediately.
- Check your email — we send status updates automatically as your order progresses.
- Use email for detailed questions — our team can provide thorough, documented answers via email, which is often more helpful for complex inquiries.
🕐 Holiday Hours
Swift observes all federal holidays. We're closed on:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Black Friday (office closed; not a federal holiday)
- Christmas Eve
- Christmas Day
Processing times do not count federal holidays.