How to Contact Swift
Contact Swift by phone, email, or in person. Here are our hours, response times, and the best way to reach us.
📞 Contact Options
Phone
- Call us at (312) 929-2105
- Available Monday–Friday, 9am–4pm Central Time
- For fastest service, have your questions ready
- General inquiries: support@swiftpassport.com
- Quick response time during business hours
- Include your order number in the subject line for faster routing
In Person
- Address: 1 E Erie St, Suite 525, Chicago, IL 60611
- Walk-in hours: Monday–Friday, 9am–4pm Central Time
- Appointments recommended for passport signing and document review
⏱️ Response Times
|
Contact Method |
Typical Response Time |
|
Phone |
Phone calls are filtered through voicemail, please leave detailed message, name and question for fastest response. |
|
|
Fast email response times during business hours |
|
In-person |
Same day |
💡 Tips for Faster Service
- Have your order number ready — This helps us pull up your file immediately
- Check your email — We send status updates automatically as your order progresses
- Use email for urgent questions — Our team can often provide more detailed answers via email
🕐 Holiday Hours
Swift observes all federal holidays. We're closed on:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Black Friday
- Christmas Day
Processing times do not count federal holidays.