How to Replace a Damaged U.S. Passport

If your passport has been damaged, the replacement process depends on the severity and type of damage.

There are two possible procedures. Your Swift representative will advise which applies to your situation.

In some cases, a damaged passport can be replaced using the renewal process (Form DS-82).

You must submit:

Your letter must include:

The date
“To: U.S. Department of State – Chicago Passport Agency”
“From:” Your full name and date of birth
“RE: Damaged Passport”
A brief explanation describing:
- How the passport was damaged
- When the damage occurred

End the paragraph with:
“If there are any questions regarding this information, please contact me at xxx-xxx-xxxx.”

If the damage is more significant, you may need to apply in person.

Complete Form DS-11
Indicate that the passport is damaged
Schedule an appointment with a Passport Acceptance Agent (available at most U.S. Post Offices)
Sign the application in the presence of the agent
Have the agent seal your documents in an envelope and ask to seal for hand carry (the agent will charge a $35 fee to seal the envelope)

The sealed envelope must then be sent to Swift.

Do not open the sealed envelope from the Acceptance Agent
Incorrect form selection may delay processing
The U.S. Department of State determines whether the passport qualifies for renewal or requires in-person processing

Swift cannot override government requirements.

The Damaged Passport Statement can be requested from your Swift representative.

Processing begins only after submission to the Passport Agency
Severe water damage, torn pages, or missing data pages typically require DS-11 processing
Approval is at the discretion of the U.S. government

Learn the two procedures for replacing a damaged passport, which form to use, and what additional documentation may be required.