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❓ SwiftPass Frequently Asked Questions (FAQs)

Find quick answers to the most common questions about logging in, uploading documents, and managing your applications in SwiftPass.

 

🔐 Login

How do I reset my password?

If you log in using Single Sign-On (SSO) through your organization, you should change your password through your SSO provider.

For users who do not use SSO, you can reset your password by visiting:
👉 https://swiftpass.swiftpassportservices.com/forgot-password and following the instructions provided.


📄 Documents

What file formats do you accept for document uploads?

SwiftPass accepts PDF and image files (JPEG, JPG, or PNG) for all document uploads.

How should I scan and upload my documents?

To ensure your documents are clear and easy to read, follow these best practices:

  1. Use a scanner or mobile phone camera with good lighting.

  2. Place the document on a flat, contrasting surface.

  3. Ensure all text and images are in focus and legible.

  4. Avoid shadows, glare, or reflections.

  5. Capture the entire document without cutting off edges.

Using a mobile phone is perfectly acceptable as long as the image is clear and includes all necessary details.

What are the requirements for uploading a passport-type photo?

Your passport photo must meet these specific requirements:

  1. Taken against a plain white wall with no background objects.

  2. File format: .jpeg or .jpg.

  3. Taken mid-chest up, with both ears clearly visible.

  4. Leave room above your head; ensure even lighting and sharp focus.

Why might my passport photo be rejected?

Common reasons for rejection include:

  • Using professional “headshot” photos

  • Not facing directly forward

  • Submitting scans of printed photos

  • Resizing or editing the photo

  • Wearing glasses

  • Taking selfies

💡 Tip: Have someone else take your photo — self-taken photos are often rejected.


How are my documents stored and protected?

Your documents are stored with enterprise-grade security.

SwiftPass follows industry best practices with strict access controls.

Only authorized personnel can access your files, and you maintain full control — you can delete your uploads at any time.

 

Can I delete documents I’ve uploaded?

Yes. You can delete any uploaded document at any time through the Documents section of your portal.


🧾 Applications

How does the application fulfillment process work?

The process is simple and transparent:

  1. You receive a personalized checklist for your specific application.

  2. Swift reviews your submissions for completeness and accuracy.

  3. If required, you’ll mail certain materials (like passports) to Swift.

  4. Once complete, Swift submits your application to the appropriate authorities.

  5. You’ll receive status updates throughout the process.

  6. When finished, your completed visa or passport is available for download or delivery.


How long does the application process take?

Processing times vary by country, visa type, and issuing authority.

Swift provides updates throughout the process and posts an estimated completion date in your dashboard once available.


How can I track the status of my application?

You can track your application in real time in the SwiftPass dashboard.

Log in to view:

  • Current status

  • Estimated completion date

  • Any required next steps or pending items


What happens if my application is missing information?

If something is missing, Swift will notify you immediately via portal and email.

Your checklist will show exactly what needs to be corrected or added — simply upload or update the item directly from your dashboard.

Can I make changes to my application after submission?

If your application is still under Swift review (before consulate submission), contact Swift immediately to request edits.

Once submitted to the issuing authority, changes may be limited or unavailable.

🧭 Next Steps

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