🧭 What to Do if Your Order Is Marked On Hold – Traveler
Learn what it means when your application is marked On Hold and how to resolve it quickly to keep your process moving.
🎬 Watch this short tutorial:
⚠️ Why Your Order May Be On Hold
Your SwiftPass order may be placed On Hold for one of the following reasons:
- Swift identified missing or incorrect information during review.
- The consulate or embassy requested additional details before continuing.
When this happens, you’ll see a red banner at the top of your dashboard that reads:
“Your application is currently on hold due to missing or incorrect information. This could be something we caught during our review, or feedback from the issuing authority. Please check your checklist for details and next steps. Once resolved, we’ll pick things back up right away.”
🧾 On Hold Checklist
When your application is placed on hold, SwiftPass automatically creates an On Hold Checklist in your dashboard.
This section lists exactly what needs attention — for example:
- Uploading corrected or additional documents.
- Mailing physical documents to Swift (when required).
Each item will be clearly labeled so you know what needs to be completed or sent.
✅ How to Resolve the Hold
- Log into your SwiftPass account.
- Open your active application.
- Review the highlighted checklist items and follow the instructions for correction or resubmission.
- Once you complete the action (s), Swift will review the update.
- When Swift has reviewed and approved, your application will automatically move back to In Process.
💬 Need Assistance?
If you’re unsure what’s required, use the in-app chat to message Swift directly from your application.
All messages stay linked to your case for quick, accurate support.
🕓 What Happens Next
Once Swift confirms your updates or receives your documents, your application will resume normal processing.