Can't See Your Application? You May Be Signed In With the Wrong Email
If you log in to SwiftPass through your company's SSO and don't see your application, you may be signed in with a different work email than the one connected to it.
🔐 If you signed in with SSO
If you signed in using your company’s SSO login, you may be signed in with a different work email than the one connected to your application.
📧 This can happen if you have multiple email addresses, such as:
What to check
- In SwiftPass, click the user menu in the top-right corner.
- Check the email address shown for your account.
- Compare that email to the email address where you received SwiftPass alerts about your application.
If the emails match, contact support for help.
If the emails do not match, follow the steps below.
🔑 How to sign in with the correct email:
- Log out of SwiftPass.
- Make sure you are signed in to your company account using the same email address where your SwiftPass alerts were sent.
- You may need to log out of your company account first.
- Go back to SwiftPass and sign in again.
- If you are asked to choose an account, select the email address that matches your SwiftPass alerts.
After signing in with the correct email, your application should appear.
❓ If you did not sign in with SSO
If you signed in using a regular SwiftPass login and expected to see an application, contact support for help.